Terrible experience, awful company

Unethical dealership, avoid at all costs. After a car breakdown I needed something temporary to do the school run, so found an old VW Golf on autotrader for £925. The dealer was First Line Cars. I spoke to them, and the dealer told me the only thing wrong with it was the roof didn't extract (it's a convertible). The ad also described it as 'runs smooth' and it had an MOT. It was delivered at 10pm so I didn't get to check it out until the next day - when I discovered it had a lot of problems, with loads of different noises coming from different areas of the car. The dealer ignored my original contact attempts, and then started shouting at me saying "what did you expect for a car at that price" when I called him - then on messages said I should have known it was a project, and that the fault is mine for not knowing enough about cars. We had to go through our credit card company for a refund. They asked me to get it checked by a mechanic, who came back with a very long list of extremely

Steve O - 10/11/2025